Modern, Integrated, Comprehensive Utility Billing and Customer Engagement
Fully Supported 24/7/365
SmartCity Suite is a comprehensive, forward-thinking suite of Meter to Cash products including Utility Billing, Meter Data Management, Field Service Management, Customer Self-Service Portal, and Payments.
This solution is pre-configured with industry best practices and can be deployed with all this built in intelligence for your utility.
The suite of products is seamlessly integrated in an embedded framework and supported by comprehensive analytics and reporting.
The SmartCity Suite is PCI Level 1 and SOC2 Type 2 compliant.
SmartOps Support provides coverage across multiple countries and time zones, ensuring that business operations are constantly monitored and supported.
Origin proactively executes and tracks batch processes and receives real-time alerts for any outages, performance issues, or anomalies to minimize downtime, maintaining business operations reliability.
Origin SmartOps efficiently manages all client inquiries, system adjustments, configurations, and enhancement requests.
Many clients use Origin products independently of SmartCity Suite. The products augment our client’s existing Oracle CIS applications portfolio. Like SmartCity Suite, these products are fully supported by SmartOps.
The successful operation of your billing and customer service departments sustains your utility operation. The software should be robust, modern, and up to date. Billing accuracy and revenue collection are foundational and the software your utility uses should be nothing but 100% behind you. SmartCity CIS is backed by Oracle Customer to Meter; Gartner’s top-rated CIS application. None of our competitors can make that boast.
How a utility presents itself to its customers is critical. Each touchpoint is important and relevant. Reduce routine touchpoints, while increasing effectiveness of each interaction. Make every customer interaction a great one.
Origin is confident that SmartCity Suite will improve business flow, introduce efficiency, optimize ROI, and become your reliable M2C platform. No more status quo.
SmartCity Suite is accompanied by a robust suite of standard analytics, searches, and reports. All of these tools can be customized to your utility’s specific needs to understand and refine your business flow.
