and Enterprise Software
A World-Class, Flexible and Secure, Cloud-Managed Software Platform that Enables Modernization
At the heart of Origin, SmartCity is a fully managed and supported software platform that provides a cohesive user experience for a tailored and flexible suite of best-in-class applications. Provided in a single implementation, one or more applications are combined into a cohesive contract and support framework that gives our clients the best of all worlds: a custom, world-class application ecosystem for municipal and utility operations with a single support interface. As needs change, applications in SmartCity can be easily and quickly added, modified, or removed.
Origin SmartCity transforms any municipality or utility, regardless of size or complexity by delivering flexible next-generation technology and data solutions in a fully supported framework. Origin SmartCity is a complete municipal and utility enterprise service framework. Clients can implement individual applications, a more comprehensive integrated suite, or even a customized combination of business and technology services.
- Municipal and Utility Application Admin & SSO
- Customer Information Systems & Utility Billing Systems
- Customer Self-Service Account Management
- Mobile Workforce Management
- Payment Processing
- Integrated Analytics
- Content Management
- Citizen Engagement
- Asset Management
- ERP and HCM/HRIS
We found Origin’s highly skilled team to be solution focused and always looking for opportunities to best meet our needs and challenges.
– Director Application Delivery at Spire Energy
Importantly, Origin SmartCity is fully supported and maintained by the Origin SmartOps™ technical operations department. Software updates, batch operations, maintenance, and security updates, notifications, and support are all provided by our 24 x 7 team of technical experts. SmartOps™ partners with client teams to ensure proper reporting, support, training, and administrative controls are maintained and result in customer service excellence.
For more information, request a download of our Origin SmartCity tear sheet.
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Business Optimization & Analytics
There Are Three Primary Areas Of Optimization For Municipalities and Utilities Embarking On Digital Transformation: Customers, Operations, And Assets
Origin’s perspective is that optimization should achieve these desired operational outcomes, but also ensure that customer satisfaction and delivery efficiency are paramount. Coupled together, our approach ensures that your operation has the tools and practices in place that enable it to shift with any changing market conditions smoothly.
Modern municipalities and utilities are constantly asked to do more with less. Leveraging investments in technology to enable new efficiencies is critical for organizations that are seeing cost increases that outpace revenue growth. Origin is an expert at implementing technology and practices that promote self-service across workflows and processes. From back office robotic process automation that rapidly addresses billing exceptions, to call flow scripting that reduces average handle times, Origin helps our clients make the most of their technology investments.