The SmartOps Way – Imagine the Impact for Your Utility
Modesto was searching for a solution to answer the growing number of customer requests for a more modern digital experience.
Origin designed and built OCX to provide Modesto with a convenient world-class digital interface for their customers that was device independent with a reactive design.
After easily configuring the OCX dynamic screens and intuitive process flow, Modesto’s customers can easily check their accounts, pay their bills, review usage online, contact Modesto for support and even attach media from their mobile device.
Origin SmartOps has been involved in virtually every aspect of the city’s billing and collections operation – from bill generation & delivery, credit & collections, field work and asset management. SmartOps teams have provided leadership, daily operations support and exception management, extensive measurement, reporting, and analytics to these mission critical meter-to-cash business processes.
While working onsite SmartOps team have produced significant and quantifiable results by reducing stranded bills, reducing un billed revenue and implemented extensive and successful credit & collections operations to stabilize cash flow.
The City of Tempe was looking for an opportunity to shift day to day operational support IT activities to a partner. At the time, IT staff was heavily consumed with CIS application support (keeping the lights on). Information Technology wanted to deploy their teams to focus on innovation for critical business initiatives.
Deploying SmartOps enabled the City’s IT resources. SmartOps maintains daily billing operations, application currency and related supporting infrastructure.
The introduction of SmartOps provides Tempe with a Tier 1 solution managed on their behalf on leading edge technology. It is scalable to meet their varying needs, but, more importantly, provides IT Support staff with the bandwidth required to effectively support the business. Their various stakeholders are excited to have the attention of key IT resources, while having the confidence that their core operations are efficiently managed.
In 2019 interviews leaders at Golden State Water Company (GSWC) shared perspectives on what utilities face when contemplating innovation and digital transformation. As a smaller-utility, with 50-100k customers, GSWC specifically noted that budget and regulation are two of the largest constraints when considering adopting new solutions.
In June of 2017, GSWC migrated the customer / meter service related field work to Oracle Utilities MWM Cloud. Their shift was successful towards driving operational efficiencies, including ridding the utility of a paper-based approach to field work. Recently, GSWC and Origin SmartOps partnered to continue the Oracle Utilities MWM in the cloud as the utility was looking for a more robust operating model with enhanced levels of support for both the business and IT stakeholders.
