Managed Services
Origin’s Managed Services is a professional support organization that is scope-focused and provides a set of fractional or full-time resources. On top of staff augmentation, Origin’s Managed Services also provides performance management, redundancy, and greatly expands expertise available for your municipality or utility organization’s staff.
For more information, request a download of our Managed Services tear sheet.
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Artesian Water Company
Origin currently provides Managed Services to Artesian Water Company (AWC), including Service Pack and Patch Deployments as well as Designing and Developing New Enhancements.
Tucson Electric Power
Origin partners with Tucson Electric Power (TEP) for CC&B Production Support, including: Optimizing System Design, Developing and Executing Relevant Test Cases, and Identifying Reporting Opportunities.
City of Tempe
Origin’s partner City of Tempe utilized Origin’s Managed Services for its CC&B Upgrade, which included Requested Enhancements, Establishing DEV Environments, and providing Post-Cutover Support.
Green Mountain Power
Origin’s Managed Services provided Green Mountain Power with Project Management, and Functional / Technical Consulting Services, Production Support, Upgrade and Patches Support, and Knowledge Transfer Tasks.
South Jersey Industries
Origin partners with South Jersey Industries (SJI) and Elizabethtown Gas (ETG) for Ongoing Managed Services Support, including Issue Resolution, Technical Support for Configuration and Development Package Delivery.
ENSTAR Natural Gas
ENSTAR uses Origin’s Managed Services to provide Functional and Technical Services, including Real-Time Training Activities, Environment Configuration, Customizations, Testing, and Testing Support.
At the heart of Origin is SmartOps, an SLA-driven, global, enterprise support service that provides Origin’s clients with a more comprehensive, reliable, and robust alternative to traditional support service engagements. SmartOps is provided separately or in addition to traditional Managed Services. Origin SmartOps helps transform how municipalities and utilities manage applications by integrating smoothly with each unique organization’s operations to fit their specific IT support needs.
SmartOps offers:
- Deep Technical Expertise and Maintenance
- Industry-Standard Helpdesk and Support Infrastructure
- Day-to-Day Batch, Integration, and Infrastructure Monitoring
- SLA-driven Infrastructure and Application Management
- 24/7/365 Support by SmartOps Team
Transparency, communication, and control are key aspects of SmartOps